Question 1

Where is your company located?

Accepted Answer

Our headquarters is located in Hong Kong, with warehouse facilities in Shenzhen and Hong Kong. We ship worldwide with fast delivery times.

Question 2

Do I have to pay VAT or import duties?

Accepted Answer

VAT and import duties depend on your country's regulations. For EU customers, VAT is typically collected at import. We provide all necessary documentation for customs clearance.

Question 3

Is there a warranty on the miners?

Accepted Answer

Yes, all our miners come with manufacturer warranty. Most Bitmain products have 180 days warranty, while other brands vary. We also offer extended warranty packages.

Question 4

How long does shipping take?

Accepted Answer

Standard shipping to most countries takes 5-10 business days. Express shipping is available for 2-4 day delivery. Hong Kong local orders can be delivered same-day.

Question 5

Do you offer bulk discounts?

Accepted Answer

Yes, we offer competitive pricing for bulk orders. Contact our B2B team for custom quotes on orders of 10+ units.

Question 6

Can I pay with cryptocurrency?

Accepted Answer

Absolutely! We accept Bitcoin, Ethereum, USDT, and other major cryptocurrencies. Crypto payments often come with additional discounts.

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